Change your plan if you subscribed through the App Store

If you subscribed in the ListenHub iOS app, your payment is handled by the Apple App Store, and the web app can't change that subscription directly. The ListenHub app is currently in maintenance mode, and there are no Labnana plans in the App Store, so upgrading, downgrading, or switching to annual billing all happen on the web.

Your current subscription keeps working on labnana.com and listenhub.app, and your credits are granted as usual. If you don't need to change plans, there's nothing to do.

Step 1: Turn off auto-renewal in the App Store

1. On your iPhone, open Settings and tap your name at the top.
2. Tap Subscriptions, then ListenHub.
3. Tap Cancel Subscription.

You keep full access until the end of the period you've already paid for, and Apple won't charge you again. To avoid being charged for the next period, cancel at least 24 hours before your renewal date. If you subscribed through Google Play, cancel under Payments & subscriptions > Subscriptions in the Play Store.

Step 2: Choose how to move to a web subscription

Need the new plan right away

Email support@marswave.ai with the email address you log in with and the plan you want. We'll switch your account so you can subscribe on the web, and tell you what to do next.

Happy to wait

Wait until your current billing period ends. Your account then switches to the free plan automatically, and you can subscribe to any plan on the web pricing page. From then on, upgrades and downgrades work on the web.

Refunds

Refunds for App Store purchases are handled by Apple; we can't request or process them for you. Sign in at reportaproblem.apple.com to request one. Apple decides whether to grant it. Once a refund goes through, your account switches to the free plan and you can subscribe on the web right away.