Question 1

What payment methods do you accept?

Accepted Answer

We securely process payments via Stripe. We accept all major credit cards and Link. For users in China: we also support Alipay — switch the browser language to Chinese (中文) to access the Alipay option at checkout.

Question 2

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel anytime from your dashboard. Your plan will remain active until the end of the current billing period.

Question 3

What happens if I run out of credits?

Accepted Answer

No problem! You can instantly purchase a Top-up Pack to keep creating without changing your subscription plan.

Question 4

Do unused credits roll over to the next month?

Accepted Answer

No, monthly credits reset at the beginning of each billing cycle and do not roll over.

Question 5

Can I get a tax invoice?

Accepted Answer

We provide payment receipts for all users. Formal tax invoices (for corporate reimbursement) are currently available only for Enterprise Plan users.

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